Case Studies
Real results from real engagements.
Every organization's challenges are unique, but the patterns are familiar. See how we've helped companies like yours build technology foundations that actually work.
From 47 unmanaged accounts to centralized identity control in 60 days
The Challenge
A regional manufacturer with four production facilities was drowning in identity sprawl. Over a decade of organic growth had created 47 unmanaged service accounts, shared credentials for critical systems, and no clear ownership of access controls. When an employee left, their access often remained active for weeks—or months.
The company relied on aging shared-file workflows that lived on a single on-premises server. Backups were inconsistent, and the IT team spent 15 hours per week just managing access requests and password resets. Security audits revealed gaps they hadn't known existed.
The Solution
Gridline began with a comprehensive identity audit, mapping every account, service, and access point across the organization. We identified orphaned accounts, documented privileged access, and created a clear ownership model for identity management.
We implemented a centralized identity platform with single sign-on, multi-factor authentication, and automated provisioning. We migrated critical shared-file workflows to a cloud-based collaboration platform with proper version control and audit trails. We established clear policies for access reviews, offboarding, and privileged access management.
The Results
Faster employee onboarding
Unmanaged service accounts
IT time reclaimed
Audit compliance
What Changed
Before
- • 47 unmanaged service accounts
- • Shared credentials for critical systems
- • Manual access request process
- • Inconsistent backups
- • No visibility into who had access to what
After
- • Centralized identity management
- • Automated provisioning and deprovisioning
- • Multi-factor authentication everywhere
- • Automated daily backups with testing
- • Clear ownership and audit trails
Timeline
Weeks 1-2: Discovery and identity audit
Weeks 3-4: Architecture design and planning
Weeks 5-6: Identity platform implementation
Weeks 7-8: Workflow migration and testing
Weeks 9-10: Training and documentation
Weeks 11-12: Stabilization and handoff
"We went from constantly putting out fires to actually having a technology strategy. Gridline didn't just fix our identity problems—they gave us a foundation we can build on. Our IT team is finally able to focus on improvements instead of just keeping the lights on."
Engagement Summary
- Industry
- Manufacturing
- Company Size
- 350 employees
- Locations
- 4 production facilities
- Duration
- 12 weeks
- Service Areas
- Cloud Foundation Engineering, Managed Security & Resilience
Secure device management across 8 locations in 90 days
The Challenge
A multi-location healthcare administration group was struggling with inconsistent device management across eight clinic locations. Each site had purchased equipment independently, resulting in a mix of device ages, operating systems, and security configurations. When staff moved between locations, they faced different setups and couldn't access the systems they needed.
Onboarding new clinical staff took an average of 8 days—far too long in an industry with high turnover. IT staff spent most of their time on reactive support calls rather than strategic improvements. Security audits revealed that 30% of devices were missing critical patches, and there was no centralized way to enforce security policies.
The Solution
Gridline designed a standardized device management program that could scale across all locations. We created a device lifecycle framework covering procurement, configuration, deployment, support, and refresh cycles. We implemented a cloud-based device management platform that could push configurations, enforce security policies, and monitor device health from a single console.
We redesigned the onboarding workflow to pre-stage devices and automate account provisioning. New hires now receive configured devices with all necessary applications and access credentials before their first day. We established a refresh cycle to replace aging equipment before it becomes a security or performance liability.
The Results
Onboarding time reduced
Devices under management
Patch compliance within 7 days
Fewer support tickets
What Changed
Before
- • 8-day onboarding process
- • 30% of devices unpatched
- • No centralized device management
- • Inconsistent security across locations
- • IT focused on reactive support
After
- • 1-day onboarding with pre-staged devices
- • Automated patching with 95% compliance
- • Centralized management console
- • Consistent security policies everywhere
- • IT focused on strategic improvements
Timeline
Weeks 1-3: Discovery and device inventory across all locations
Weeks 4-6: Platform selection and architecture design
Weeks 7-9: Platform implementation and policy development
Weeks 10-12: Phased rollout across locations
Weeks 13-15: Onboarding workflow redesign and testing
Weeks 16-18: Training, documentation, and stabilization
"The difference is night and day. New staff are productive on their first day instead of their second week. Our security posture is stronger, our IT team is less stressed, and we actually have visibility into what's happening across all our locations. Gridline understood our constraints and built something that works in the real world, not just in theory."
Engagement Summary
- Industry
- Healthcare Administration
- Company Size
- 500 employees
- Locations
- 8 clinic locations
- Duration
- 18 weeks
- Service Areas
- Workplace Technology Operations, Managed Security & Resilience
From meeting room chaos to reliable hybrid collaboration
The Challenge
A professional services firm had embraced hybrid work, but their technology hadn't kept up. Meeting rooms were unreliable—video calls dropped frequently, audio quality was poor, and staff spent the first 10 minutes of every meeting troubleshooting connections. Remote employees felt like second-class citizens, unable to see or hear in-room participants clearly.
The company had accumulated 23 different SaaS tools over three years, many with overlapping functionality and no central management. Nobody knew the full cost, who had admin access, or whether data was being properly secured. Remote access was inconsistent—some employees could access everything from home, others couldn't reach critical systems at all.
The Solution
Gridline conducted a comprehensive audit of all SaaS subscriptions, identifying redundancies, security gaps, and cost optimization opportunities. We consolidated from 23 tools to 12, saving the company $84,000 annually while improving functionality. We implemented a centralized SaaS management platform with single sign-on and automated provisioning.
We redesigned the meeting room experience with enterprise-grade video conferencing equipment, dedicated network segments, and simplified user interfaces. We implemented a secure remote access solution that gave employees consistent, reliable access to all systems from anywhere. We created clear policies for SaaS procurement, security review, and lifecycle management.
The Results
Annual SaaS cost savings
SaaS tools consolidated
Meeting satisfaction score
Remote access reliability
What Changed
Before
- • Unreliable meeting room technology
- • 23 unmanaged SaaS tools
- • Inconsistent remote access
- • No visibility into SaaS spend
- • Remote employees felt disconnected
After
- • Enterprise-grade meeting rooms
- • 12 managed, integrated tools
- • Consistent secure remote access
- • Centralized SaaS management
- • Seamless hybrid collaboration
Timeline
Weeks 1-2: SaaS audit and meeting room assessment
Weeks 3-4: Consolidation planning and vendor negotiations
Weeks 5-8: SaaS consolidation and SSO implementation
Weeks 9-12: Meeting room upgrades and testing
Weeks 13-14: Remote access solution deployment
Weeks 15-16: Training, documentation, and stabilization
"We thought we needed more tools. Gridline showed us we needed fewer tools that actually worked together. Our meetings run smoothly now, our remote team feels fully included, and we're saving money. The whole experience was refreshingly straightforward—no jargon, no overselling, just practical solutions that fit our business."
Engagement Summary
- Industry
- Professional Services
- Company Size
- 200 employees
- Workforce Model
- Hybrid
- Duration
- 16 weeks
- Service Areas
- Workplace Technology Operations, Systems Visibility & Automation
Your challenges look familiar?
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